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Sailing Against the Storm
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Whispart Retur/Refund Policy & Transportation Policy
100% Satisfaction Guarantee (30-Day Policy)
At Whispart, we believe art should speak to you. We stand behind the quality of our Los Angeles craftsmanship.
We accept returns for 30 days from the date of delivery. If you are not completely satisfied with your purchase, you may return it for a refund or exchange, subject to the terms below.
1. Damaged or Defective Items
We take quality seriously. If your art arrives damaged or with a manufacturing defect, we will replace it free of charge.
Critical Reporting Window:
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You must report any damage within 48 hours of delivery.
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Please email us at whispart1@outlook.com with:
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Video of the damaged artwork.
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Video of the packaging (box and label).
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"Destruction Proof" Option (Fastest Resolution):
To save you the hassle of repacking and shipping, for clear damages, we may offer a "Destruction Proof" refund.
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Instead of returning the item, you may be asked to make the artwork unusable (e.g., cut the canvas with a knife) and send us a photo proof. Once verified, we will issue a full replacement or refund immediately.
2. Standard Returns (Change of Mind)
If the item is in perfect condition but you simply changed your mind, we accept returns under these conditions:
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Return Shipping: The customer is responsible for all return shipping costs. We do not provide prepaid labels for buyer's remorse.
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Condition: Items must be returned in original condition and original packaging.
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Restocking Fee: A 15% restocking fee will be deducted from your refund to cover initial handling and packaging materials.
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No COD: We do not accept "Cash on Delivery" shipments. Packages sent COD will be rejected.
How to initiate a return:
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Email whispart1@outlook.com with your Order #.
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We will provide you with the Return Address and instructions.
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Ship the item back using a trackable shipping method.
3. Cancellations
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Before Shipping: You may cancel your order for a full refund anytime before it has entered the production phase (usually within 12 hours of ordering).
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After Shipping: Once an order has shipped, it cannot be canceled. You must wait to receive it and then follow the Standard Return process.
4. Refunds
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Once we receive your return (or destruction proof), please allow 3-5 business days for inspection and processing.
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Refunds will be issued to your original payment method. Depending on your bank, it may take an additional 5-10 business days for the funds to appear in your account.
5. Non-Returnable Items
The following items are final sale and cannot be returned:
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Customized or Personalized Art (if applicable).
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Gift Cards.
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Items marked as "Clearance" or "Final Sale".
Contact Us
If you have any questions about your order, please contact our support team.
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Email: whispart1@outlook.com
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Response Time: We aim to respond within 24 hours (Mon-Fri).
Whispart Terms of Service
Last Updated: October 26, 2025
1. Introduction
Welcome to Whispart. By accessing our website ([Your Website URL]) or purchasing our products, you agree to be bound by these Terms of Service ("Terms"). These Terms constitute a legally binding agreement between you and Whispart regarding your use of our services.
If you do not agree with any part of these Terms, you must not use our website.
2. Use of Site & Prohibited Conduct
You agree to use our site only for lawful purposes. You are strictly prohibited from:
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Harassment: Using obscene, abusive, or threatening language in emails, chats, or reviews.
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Impersonation: Pretending to be a Whispart employee or another user.
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Fraud: Uploading false information or using stolen credit cards.
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Intellectual Property Theft: Copying, distributing, or scraping content (images, text, designs) from our site for commercial use without our written permission.
3. Product Descriptions & "Giclée" Disclaimer
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Nature of Products: Whispart sells Giclée Canvas Prints. While our artwork may depict textures like oil paint or acrylics, the physical product is a flat reproduction printed on canvas. It does not have actual raised textures (impasto).
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Colors: We make every effort to display colors accurately. However, due to monitor differences, actual print colors may vary slightly from what you see on your screen. This is not considered a defect.
4. Order Cancellation & Changes
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Cancellation Window: You may cancel your order for a full refund only before it enters production (usually within 12 hours of placement). Once an order is printed, it cannot be canceled.
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Address Changes: We can only update shipping addresses before the item ships. We are not responsible for packages lost due to incorrect addresses provided by the customer.
5. Shipping & Delivery
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Production Time: All art is handmade to order in Los Angeles. Please allow 2-4 business days for production.
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Risk of Loss: All items purchased from Whispart are made pursuant to a shipment contract. The risk of loss and title for such items pass to you upon our delivery to the carrier (UPS/USPS).
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Stolen Packages: If tracking shows "Delivered" but you did not receive it, you must contact the carrier directly. Whispart is not liable for stolen packages confirmed as delivered by GPS.
6. Returns, Refunds & Damages
(This section aligns with our Refund Policy)
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30-Day Policy: You may return items within 30 days of delivery.
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Buyer's Remorse: For non-defective returns, customer pays return shipping and a 15% restocking fee applies.
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Damages: Must be reported within 48 hours of delivery with photos. We reserve the right to request Proof of Destruction (e.g., cutting the canvas) instead of a return shipment for efficient resolution.
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Right to Refuse: Whispart reserves the right to refuse returns that do not meet our criteria (e.g., item damaged by customer, missing packaging).
7. Warranty Disclaimer
Whispart provides a limited warranty against manufacturing defects (e.g., loose canvas, fading ink) for 1 year from the date of purchase.
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Exclusions: This warranty does not cover damage caused by accident, misuse, normal wear and tear, or environmental factors (humidity, direct sunlight).
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Remedy: We will replace the defective item free of charge. Shipping costs for warranty claims are covered by Whispart.
8. Fraud Prevention & Zero Tolerance
We aggressively combat "Friendly Fraud" and "Wardrobing".
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Chargebacks: Filing a false chargeback (claiming "Item Not Received" or "Defective" without proof) is a violation of these Terms and Federal Law.
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Consequences: If you file a fraudulent chargeback:
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Your account will be permanently banned.
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We will report your identity and transaction details to FBI IC3, Signifyd, and credit bureaus.
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We will pursue debt collection for the disputed amount plus legal fees.
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Video Evidence: All outbound shipments are video-recorded to verify contents and condition before shipping.
9. Intellectual Property (Copyright & Trademarks)
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Our Content: All content on this site (including images, text, logos, and code) is the property of Whispart and protected by U.S. and international copyright laws.
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Artwork: The artwork sold on Whispart is either created in-house or licensed. Purchasing a print does not transfer any copyright or reproduction rights to you. You may not scan, copy, or resell the artwork for commercial purposes.
10. Limitation of Liability
To the fullest extent permitted by law, Whispart shall not be liable for any special, incidental, or consequential damages (including lost profits) arising from the use of, or inability to use, our products or website.
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Cap on Liability: In no event shall Whispart's liability exceed the actual price paid by you for the product.
11. Indemnification
You agree to indemnify, defend, and hold harmless Whispart, its officers, employees, and suppliers from any claims, losses, damages, and costs (including legal fees) resulting from:
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Your violation of these Terms.
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Your misuse of the Site.
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Your violation of any rights of a third party.
12. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions. Any legal action or proceeding related to your access to, or use of, the Site shall be instituted in a state or federal court in Los Angeles, California.
13. Contact Information
Questions about the Terms of Service should be sent to us at:
Email: whispart1@outlook.com
Whispart Privacy Policy
Last Updated: October 26, 2025
Welcome to Whispart. We respect your privacy and are committed to protecting your personal information. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.whispart.com
By using our Site, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect information to provide better services and to aggressively prevent fraudulent transactions.
A. Information You Provide
When you visit the Site, place an order, or attempt to make a purchase, we collect certain information from you, including:
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Identity Data: Name, username.
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Contact Data: Billing address, shipping address, email address, and phone number.
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Financial Data: Payment information (credit card numbers, PayPal details). Note: We do not store full credit card numbers; they are processed by secure third-party payment gateways.
B. Information We Collect Automatically (Anti-Fraud Tracking)
When you visit the Site, we automatically collect certain information about your device, including:
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Device Data: Web browser type, IP address, time zone, and cookies installed on your device.
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Geolocation Data: We log your approximate location based on your IP address to verify shipping addresses against billing addresses.
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Behavioral Data: We track how you interact with the Site (pages viewed, time spent) to detect bot activity or suspicious ordering patterns.
⚠️ Fraud Detection Notice:
To protect our business and our customers, Whispart utilizes advanced Device Fingerprinting and IP Tracking technologies. This data is used to create a "Trust Score" for each transaction. Orders flagged as "High Risk" (e.g., mismatching IP and Billing Address) may be manually reviewed or automatically cancelled.
2. How We Use Your Information
We use the Order Information that we collect generally to fulfill any orders placed through the Site. Additionally, we use this information to:
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Process Transactions: Arrange for shipping, and provide you with invoices and/or order confirmations.
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Communicate with You: Send order updates, support responses, and marketing emails (if opted-in).
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Screen for Potential Risk or Fraud: We use your IP address and device data to screen for potential risk and fraud (in particular, "Friendly Fraud" and "Chargeback Abuse").
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Legal Compliance: To comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful requests for information we receive, or to otherwise protect our rights.
3. Sharing Your Personal Information
We do not sell your personal information. However, we share your Personal Information with third parties to help us use your Personal Information, as described above.
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Service Providers: We use Shopify to power our online store and various shipping/payment partners (e.g., Stripe, PayPal, UPS, USPS).
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Law Enforcement & Fraud Prevention:
WE TAKE FRAUD SERIOUSLY. We reserve the right to share your Personal Information (including IP address, device ID, and transaction history) with:-
Federal Authorities: The FBI (Internet Crime Complaint Center) and the USPIS (United States Postal Inspection Service) in cases of suspected Mail Fraud or Credit Card Fraud.
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Credit Bureaus & Collection Agencies: To recover debts resulting from fraudulent chargebacks.
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Fraud Databases: We may report details of fraudulent transactions to industry-shared blacklists (e.g., Signifyd) to prevent malicious actors from harming other merchants.
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4. Behavioral Advertising
As described above, we may use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.
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You can opt-out of targeted advertising by using the links below:
5. Your Rights (GDPR & CCPA)
For European Residents (GDPR)
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
For California Residents (CCPA)
Under the California Consumer Privacy Act, you have the right to request what personal information we collect, use, and disclose. You also have the right to request that we delete your personal information. To exercise these rights, please contact us.
6. Data Retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Exception: Data related to chargebacks, disputes, or fraudulent activity will be permanently retained and blacklisted to prevent future abuse.
7. Security
We take reasonable precautions and follow industry best practices to make sure your personal information is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed. All payment data is encrypted using PCI-DSS compliant technology.
8. Minors
The Site is not intended for individuals under the age of 16. We do not knowingly collect personal information from children.
9. Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
10. Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email:
Email: whispart1@outlook.com
Address: 4441 Baldwin Ave, El Monte, CA 91731
© 2025 Whispart. All rights reserved.
Fraud Prevention & Legal Enforcement
Zero Tolerance for Fraudulent Activities
Whispart employs advanced fraud detection algorithms and maintains a strict zero-tolerance policy regarding "Friendly Fraud" (Chargeback Fraud), Wardrobing (buying, using, and returning), and Malicious Returns.
We reserve the right to refuse service, ban accounts, and pursue legal action against any individual suspected of abuse.
1. Chargeback Fraud & Identity Theft
Under U.S. Federal Law (18 U.S. Code § 1029 - Fraud and related activity in connection with access devices) and (15 U.S. Code § 1644 - Fraudulent use of credit cards):
It is a federal crime to knowingly make false claims to a credit card issuer to obtain a refund for merchandise that was accurately described and delivered.
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Consequences of False Chargebacks:
If a customer files a dispute (chargeback) with their bank for a validly delivered order (e.g., claiming "Item Not Received" despite GPS delivery proof, or claiming "Defective" without providing proof):-
Lifetime Ban: Your email, IP address, shipping address, and credit card billing details (last 4 digits) will be permanently blacklisted across our network and shared with third-party fraud prevention databases (e.g., Signifyd, NoFraud).
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Collection Agency: The disputed amount, plus a $50 administrative penalty and all legal fees, will be forwarded to a third-party Collections Agency. This will negatively impact your Credit Score (FICO) and credit history.
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Legal Reporting: We file Internet Crime Complaints with the FBI (IC3.gov) for interstate commerce fraud involving transactions over a certain threshold.
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2. Malicious Intent & Return Abuse
We track return patterns. Customers with an excessive return history or those who return items that have been intentionally damaged or altered will be flagged.
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IP & Device Tracking:
We utilize device fingerprinting technology to log the IP Address, Device ID, and Geolocation of all orders. This data serves as forensic evidence in the event of a dispute. -
Mail Fraud:
Returning a different item (e.g., an empty box, a different painting, or a damaged-on-purpose item) constitutes Mail Fraud under 18 U.S. Code § 1341. Whispart cooperates fully with the United States Postal Inspection Service (USPIS) to investigate such claims.
3. Video Surveillance of Fulfillment
To protect our customers and our integrity, all outbound shipments are video-recorded during the packing process at our Los Angeles facility.
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In the event of a "Missing Item" or "Wrong Item" claim, we will review the HD video footage of your specific order being packed.
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If the footage confirms the correct item was shipped, your claim will be denied, and the footage will be submitted to your bank and federal authorities as evidence of attempted fraud.
“Your life moved forward. Your wall should too.”
Premium 380g Archival Canvas
Canon LUCIA PRO Water-Based Ink
Solid Pine Wood Frame (Traditional Joinery)
Find Your Perfect Fit
1. For Living Rooms (Above Sofa)
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Go Big (Statement): We recommend 24x36" or 32x48".
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Why? Interior designers suggest art should cover 60-80% of your sofa's width. A large piece creates a stunning focal point and pulls the room together.
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2. For Bedrooms & Hallways
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The Balanced Choice: 16x24" or 20x30".
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Why? Perfect for hanging above a queen-sized bed or in an entryway. It’s large enough to be noticed but not overwhelming.
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3. For Shelves & Gallery Walls
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The Accent: 8x10" to 12x16".
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Why? Ideal for leaning on a desk, a bookshelf, or combining multiple pieces to create a gallery wall.
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Pro Tip:
"When in doubt, size up."
The #1 regret we hear from customers is buying a size too small for their wall. Large art feels luxurious; tiny art feels cluttered.