Frequently Asked Questions

Whispart is an independent, three-person founder-led machine-learning art and design studio based in Kunming, China. We use generative systems as creative tools, then apply human selection, curation, naming, collection design, material decisions, final inspection, certification, and physical presentation.

We do not present ourselves as a traditional painting atelier. Our purpose is to bring visually distinctive, carefully selected decorative works into collectors’ spaces with clear provenance and a restrained studio presentation.

The current collections are created through GAN and other machine-learning-assisted processes. The machine produces possibilities; the studio determines what is trained, what is rejected, what is selected, how a work is presented, and whether it is worthy of release.

A final Whispart work may be selected from a very large output set and is then placed within a named collection, documented, physically produced, inspected, and issued as a specific archive release.

One-of-One means that Whispart authorizes, releases, and sells one physical Whispart edition of the designated final image. Once collected, that image is not released again by Whispart as another physical edition, digital download, poster, or merchandise item.

The four framing options are alternatives for the same single physical original, not four separate editions. The collector chooses one framing option for that work; it is not produced again in another frame.

The designation concerns the specific final image. It does not claim that no related style, motif, or machine-generated image can exist anywhere else.

After a completed sale, the product page is retained as a collected archive record. Framing choices and purchase buttons are removed from the collected page. A collector’s note or photographs are shared only with their permission; without a shared note, the page simply shows that the work has been collected.

A returned original may be offered for sale again after inspection, retaining the same Archive Number. We do not print an additional copy for resale.

No. Whispart does not reissue the same designated final image as another artwork, digital download, clothing item, poster, postcard, or other merchandise.

We may retain an archive page, pre-existing historical posts, internal evidence, and clearly identified historical presentation in a future brand publication.

Eligible works include a studio-issued certificate recording details such as the title, Archive Number, dimensions, material, creation method, issue date, 1/1 status, collector name or “Private Collection,” curatorial signature, and studio seal.

The certificate documents Whispart’s own production and archive record. It is not an independent appraisal or a guarantee of future resale value.

Yes. The owner may display, gift, or resell the physical object, subject to applicable law. The original certificate should remain with the work when ownership is transferred.

The physical transfer does not transfer copyright, digital files, model rights, or commercial reproduction rights.

Our three-person team develops and selects the images in our Kunming studio. Our production partner in Zhejiang prints the selected image on textured canvas using fine-art inkjet printing and completes the chosen framing. A Whispart team member in Guangzhou receives and checks the finished work before arranging international dispatch from Guangzhou.

Yes. Our team member in Guangzhou receives the finished work from Zhejiang and checks the printed surface, frame and overall condition before international dispatch.

The physical printing and framing are completed by our production partner in Zhejiang. We do not describe the work as hand-stretched in our Kunming studio. The canvas is mounted according to the selected framing format, then checked by our team member in Guangzhou before dispatch.

We work to keep the physical result materially consistent with the product presentation. Small differences may result from screen settings, ambient light, printing, canvas response, and natural solid-wood grain.

Room scenes and mockups are presentation references. Confirm scale using the dimensions stated on the product page. A major printing error, incorrect work, or material color-block failure remains eligible for a remedy.

No. All four use the same type of textured canvas with fine-art inkjet printing. There are two mounting formats: a flat presentation with an aluminum frame and precision-cut mat, or a floating presentation with a solid-wood frame. Frame colour and mounting differ; the printing medium does not.

For aluminum framing, the overall framed size is 50 × 50 cm (about 19.7 × 19.7 in). The precision-cut mat is approximately 5 cm (2 in) wide, leaving a visible image area of 39.8 × 39.8 cm (about 15.7 × 15.7 in).

For floating solid-wood framing, the canvas is 50 × 50 cm (about 19.7 × 19.7 in), and the overall size including the frame is 53 × 53 cm (about 20.9 × 20.9 in). Use the overall framed size when planning wall space. The visible image area and overall framed size describe different parts of the object.

Payments are processed through PayPal as commercial goods-and-services transactions. Depending on PayPal’s checkout options, a buyer may also be able to use an eligible card through PayPal without Whispart receiving complete card credentials.

Whispart will never ask you to pay for a website order using PayPal Friends & Family.

Yes. Standard delivery to an eligible U.S. address and ordinary import-clearance charges under our standard service are included in the listed price unless checkout expressly states otherwise.

Applicable sales or use tax, if legally required and collected, will appear at checkout.

Each order is prepared individually. The image is developed in Kunming; printing and framing take place in Zhejiang; our team member checks and dispatches the finished work from Guangzhou through the international air-export network.

Production usually takes about 2 business days. Preparation, inspection and dispatch are normally completed about 3–4 business days after payment. Delivery to an eligible U.S. address normally takes a further 4–9 business days, giving an estimated total of 7–13 business days from purchase. The estimated interval is the same for the U.S. East and West Coasts because orders travel by air. Remote areas, peak periods, holidays, or carrier delays may affect arrival. This is an estimate rather than a guaranteed arrival date.

We send tracking information by email after the shipment enters the international logistics network. Tracking is generally visible through 17TRACK after carrier handoff.

A short period without a visible scan does not necessarily mean the parcel has not been shipped.

Whispart currently ships to valid street addresses in the contiguous 48 United States. We do not currently support Alaska, Hawaii, Puerto Rico, other U.S. territories, PO Boxes, APO/FPO/DPO addresses, freight-forwarding addresses, or destinations outside the United States.

We ship only to the address recorded in the PayPal transaction.

An order may be canceled for a full refund within 12 hours after purchase by contacting us through the order email address.

After 12 hours, cancellation is not guaranteed because sourcing begins quickly, but we will make a reasonable effort to approve a full cancellation before carrier handoff. Once the carrier has possession, the return policy applies.

Eligible, non-personalized physical works may be returned by requesting authorization within 30 calendar days after receipt.

For an approved change-of-mind return, Whispart provides a prepaid return label and pays the return shipping cost. We do not charge a restocking fee. Use only the designated return address and shipping instructions that we provide; do not return the work to the original sender address. Whispart does not deduct the original outbound international shipping cost. The work must be returned in substantially original condition with its certificate and supplied components.

Once we receive and inspect an eligible return, we initiate the refund through the original payment method within 3 business days. PayPal or the funding bank may require additional time to display the funds.

Contact us promptly with artwork and packaging photographs, and retain the packaging. For a verified major defect, incorrect item, transit damage, or materially misdescribed work, we arrange a refund or remedy according to the issue and cover all remedy-related costs. Most confirmed damaged or incorrect works do not need to be returned; please wait for our instructions.

For confirmed carrier loss, you may choose a free replacement or a full refund under the Shipping & Returns policy.

For a One-of-One transit replacement, the damaged original and certificate are voided before the replacement is issued under the same Archive Number.

No. The purchase includes the physical work and its applicable collector documentation. It does not include the digital master, source files, model, dataset, training records, or a commercial reproduction license.

Yes. Collectors may photograph their physical work and share those photographs for personal, non-commercial purposes. Crediting Whispart and the work’s title is appreciated.

Whispart will request permission before reposting a collector’s photograph in brand marketing.

Yes. Ownership of the physical object generally allows you to display it as interior décor in a private or commercial space.

This does not permit reproduction of the image in advertisements, packaging, merchandise, downloadable files, promotional graphics, or other commercial media without written authorization.

No. Without written permission, Whispart materials may not be used for print-on-demand, posters, merchandise, NFTs, downloadable files, counterfeit listings, dataset compilation, AI training or fine-tuning, image-to-image generation, style-transfer products, or commercial derivatives.