Shipping & Returns

Last updated: July 18, 2026

Each Whispart work is prepared individually. Components are produced through selected specialist partners in China, then personally inspected, assembled, documented, and packed in our Kunming studio before entering international air transit. This page explains the full process in plain language.

1. Where and how your order is prepared

Whispart works with selected specialist production partners for professional canvas printing, solid-wood framing components, protective materials, and related production work. These components are sent to our studio in Kunming, Yunnan, China.

At the Kunming studio, our founder-led team performs final steps that may include:

• checking the image, print color, canvas surface, frame corners, and supplied components;
• assembling the outer frame, back, hanging components, and alignment;
• cleaning and completing a final presentation review;
• creating and signing the certificate, recording the Archive Number, and applying the studio seal;
• photographing the completed work and packaging condition; and
• protectively wrapping, measuring, weighing, and labeling the shipment.

The canvas is professionally stretched before final studio assembly. We do not describe it as hand-stretched in our studio. The completed product is made and studio-finished in China.

2. Preparation and shipment timing

Studio preparation normally takes 3–5 business days after payment and receipt of all information needed to process the order.

“Shipped” means the packaged artwork has been physically placed in the possession of the carrier. If we cannot ship within the stated period, we will contact you before the period expires and provide either:

• a revised shipment date that you may accept; or
• the option to cancel the unshipped order for a full refund.

We will not silently hold an order beyond the stated shipment period.

3. International route and tracking

After leaving our Kunming studio, the shipment enters our logistics partner’s network and is routed through the Guangzhou international air-export system. It then travels by air to the United States and is transferred to a last-mile carrier, commonly UPS or another carrier selected by the logistics network.

Tracking is generally available through 17TRACK after the parcel enters the international export network. Initial tracking activation may take approximately 1–3 business days after carrier handoff. A short period without a visible scan does not necessarily mean that the package has not been handed to the carrier.

4. Delivery estimate

Most eligible U.S. orders are expected to arrive approximately 14–22 calendar days after purchase. This is an estimate, not a guaranteed arrival date.

Delivery may be affected by:

• customs examination or documentation review;
• flight capacity, severe weather, holidays, or carrier disruption;
• remote or difficult delivery conditions;
• incorrect or incomplete buyer information; or
• events beyond reasonable control.

5. Eligible delivery addresses

Whispart currently ships only to:

• valid street addresses in the contiguous 48 United States; and
• the shipping address recorded in the PayPal Transaction Details for the order.

We do not currently ship to:

• Alaska, Hawaii, Puerto Rico, or other U.S. territories;
• PO Boxes;
• APO, FPO, or DPO addresses;
• freight-forwarding or customer-arranged reshipping addresses; or
• addresses outside the United States.

6. Address changes

Please verify the address before payment. To protect both the collector and Whispart, we ship only to the address recorded in the PayPal transaction.

A material change to the recipient, city, state, postal code, or destination requires cancellation and refund of the original order followed by a new order with the correct address. We cannot guarantee interception or redirection after carrier handoff.

7. Shipping charges, customs, and taxes

The listed price includes standard delivery to an eligible U.S. address and ordinary import-clearance charges under our standard service. Whispart handles the normal customs and logistics arrangement used for the shipment.

Additional costs caused by incorrect customer information, refusal to cooperate with a carrier, refusal of delivery, unauthorized rerouting, or other avoidable customer-caused events may be deducted from a refund where permitted by law.

Applicable sales or use tax, if legally required and collected, will appear at checkout.

8. Order updates and final studio photograph

Our standard communication sequence may include:

1. Order Confirmed
2. Studio Preparation
3. Final Inspection
4. Shipped / Tracking Available
5. Delivered

We retain final studio and packaging photographs for quality and dispute records. We may privately send a final studio photograph to the collector. We will not publish buyer information, and social-media publication of a collector’s order requires separate permission.

9. Cancellation

9.1 Within 12 hours

You may cancel an order for a full refund by emailing whispart1@outlook.com within 12 hours after purchase.

9.2 After 12 hours but before shipment

Because sourcing begins quickly, cancellation after 12 hours is not guaranteed. However, if the parcel has not been handed to the carrier, we will make a reasonable effort to approve a full cancellation without charging a material or administration fee.

9.3 After carrier handoff

Once the carrier has possession of the package, the order cannot be treated as a cancellation. You may request an eligible return after delivery.

10. Change-of-mind returns

Eligible, non-personalized physical artworks may be returned by requesting authorization within 14 calendar days after confirmed delivery.

A change-of-mind return requires all of the following:

• you contact us within the return-request period;
• we issue written return authorization and a return reference number;
• the artwork is in substantially original condition;
• the artwork has not been altered, cut, cleaned improperly, or installed in a way that causes damage;
• the certificate, supplied components, and identifying records are included; and
• the work is securely packaged and sent using a trackable service.

11. Return shipping and refund amount

For a change-of-mind return, the customer is responsible for return shipping and remains responsible for the parcel until confirmed delivery to the authorized destination. We strongly recommend tracking and insurance for the paid value.

Once an eligible return is received and approved, Whispart refunds the amount actually paid to Whispart for the returned order. We do not deduct the original outbound international shipping cost and do not charge a fixed restocking fee. Customer-paid change-of-mind return postage is not reimbursed.

If the artwork, certificate, components, or packaging have lost value because of customer-caused damage or missing items, we may make a reasonable deduction reflecting documented actual loss, where permitted by law.

12. One-of-One returns and retirement

A One-of-One work that has been issued a certificate and later returned is permanently retired. Its certificate is voided, its final image is not reissued for sale, and the returned canvas is destroyed. Reusable non-unique materials, such as an undamaged outer frame or ordinary packaging, may be responsibly reused or recycled.

The archive status will be changed to Retired, rather than continuing to imply that the work remains in a completed private collection.

13. Damaged, defective, or incorrect orders

Inspect the parcel promptly and retain all packaging. Please report visible transit damage within 7 calendar days so that we can act quickly with the carrier. This requested reporting period does not remove any non-waivable right available under applicable law or PayPal’s rules.

Please provide, where available:

• your order number;
• photographs of the outer package and shipping label;
• a full photograph of the artwork;
• close-up photographs of the damage or production issue; and
• a photograph of the certificate and identifying information.

An unboxing video is helpful but is not mandatory and is not the only acceptable evidence.

13.1 Problems that generally qualify

• broken or materially deformed framing;
• torn, materially collapsed, or severely damaged canvas;
• major printing failure or material color-block error;
• the wrong artwork, size, framing option, or major component;
• an undisclosed material defect that makes the work unusable; or
• material transit damage.

13.2 Characteristics that are not ordinarily defects

• minor screen-to-print variation;
• natural variation in solid-wood grain;
• normal canvas texture;
• small hand-assembly character that does not affect presentation or use; and
• minor marks that are not visible from the normal front display position.

The product must nevertheless remain materially consistent with its description.

14. Remedies for a verified major problem

For a verified major defect, incorrect item, or transit-damaged order, the collector may choose:

• a free replacement; or
• a full refund.

Whispart will cover reasonable remedy-related shipping costs for a verified error or transit-damage claim. For a minor issue that does not materially affect the main artwork, we may agree with you on a replacement component or a reasonable partial refund.

15. Transit replacements and One-of-One integrity

A transit replacement uses the same Archive Number and is recorded as a replacement rather than a second edition. Before replacement, the damaged certificate is voided and the damaged canvas must be safely destroyed or returned as instructed. We may request reasonable photographic confirmation. We will never ask a customer to handle broken or dangerous material unsafely.

16. Lost shipments

If a parcel has not arrived within 7 calendar days after the latest estimated delivery date, contact us so that we can open an investigation. If the carrier confirms loss, or if the investigation remains unresolved without credible delivery evidence for 10 business days, the collector may choose a free replacement or a full refund.

Our carrier claim is handled separately and will not be used to delay a reasonable customer remedy indefinitely.

17. Tracking shows delivered, but the parcel is not found

Please first check household members, neighbors, reception or mailroom staff, safe delivery locations, and any message from the last-mile carrier. In some cases, a delivery scan may precede physical availability by up to 24 hours.

If the parcel is still missing, contact us. We will request available delivery evidence from the carrier, which may include delivery status, city, postal code, signature, photograph, or location information where available. A “Delivered” scan will be investigated; it is not automatically treated as conclusive in every circumstance, but it also does not automatically establish carrier loss.

18. Refused, undeliverable, and incorrect-address shipments

If a shipment is refused, abandoned, returned because of an incorrect or incomplete address, or made undeliverable by failure to cooperate with the carrier, any refund will be processed after the parcel is recovered or its status is reasonably established. Documented additional return transportation, storage, customs, or handling costs caused by the customer may be deducted where permitted by law.

19. Refund timing

Approved cancellations are normally refunded through the original PayPal transaction within 5 business days after approval.

Returned items are normally inspected within 3 business days after receipt, and an approved refund is initiated within 5 business days after inspection. PayPal or the funding bank may require additional time to display the funds.

Refunds are issued only through the original payment method. We do not issue a refund to an unrelated PayPal account, cash recipient, wire account, or other substitute payment destination.

20. PayPal and mandatory rights

This Policy does not limit any non-waivable consumer right or any separate right that may apply under PayPal’s Purchase Protection terms. PayPal determines eligibility under its own current rules. We encourage you to contact Whispart first so that we can attempt to resolve the matter promptly.

21. Shipping and return contact

Email: whispart1@outlook.com
Legal operator: 很凉快跨境电子商务昆明有限公司
Registered address: Room 1010, Latte Apartment, Daguan Commercial City, Daguan Subdistrict, Wuhua District, Kunming, Yunnan, China
Please include your order number and the nature of your request.

Whispart’s studio and registered addresses are not automatic return addresses. Always obtain written return authorization before sending an item.