Privacy Policy

Last updated: July 18, 2026

Whispart respects the privacy of collectors, customers, and visitors. This Privacy Policy explains what personal information we collect, why we use it, when we disclose it, how long we retain it, and the choices available to you.

1. Who operates Whispart

Whispart is operated by 很凉快跨境电子商务昆明有限公司. The English name Very Cool Cross-border E-commerce Kunming Co., Ltd. is provided as a translation for identification convenience only.

Official website: https://whispart.com
Registered address: Room 1010, Latte Apartment, Daguan Commercial City, Daguan Subdistrict, Wuhua District, Kunming, Yunnan, China
Studio operations: Room 705, Building C1, Aocheng Fortune Plaza, Qianwei West Road, Kunming, Yunnan, China

2. Information we collect

2.1 Information you provide

Depending on how you interact with us, we may collect:

• your name, email address, telephone number, billing address, and shipping address;
• order details, artwork selections, framing choices, order value, transaction reference, and delivery status;
• the name you request for a certificate, or a request to use “Private Collection” instead;
• customer-service messages, address confirmations, cancellation requests, return requests, and refund information;
• photographs or other evidence submitted for a damage, delivery, authenticity, or return claim;
• marketing preferences and information you voluntarily provide through a subscription form; and
• any other information you choose to send to us.

2.2 Payment information

Payments are processed through PayPal. Whispart normally receives limited transaction information, such as payment status, transaction identification, buyer name, email address, shipping address, eligibility or risk indicators, and refund or dispute status. PayPal processes payment credentials under its own agreements and privacy practices.

2.3 Information collected automatically

SHOPLINE and other essential technical providers may automatically process information such as your IP address, browser and device type, operating system, referring page, pages viewed, shopping-cart activity, session identifiers, approximate location, timestamps, and security or fraud-prevention signals.

2.4 Cookies and similar technologies

Essential cookies and similar technologies may be used to maintain your cart, operate checkout, remember basic preferences, keep sessions secure, prevent abuse, and operate the website. Whispart does not currently use Meta Pixel, TikTok Pixel, Pinterest Tag, Microsoft Clarity, or comparable cross-site behavioral advertising tools.

If we later introduce non-essential analytics or advertising technologies, we will update this Policy and provide any notice, consent, or opt-out mechanism required by applicable law.

3. How we use personal information

We may use personal information to:

• accept, verify, process, assemble, document, package, ship, and deliver orders;
• confirm the collector name to appear on a certificate and maintain the artwork archive record;
• send order confirmations, studio-preparation updates, tracking information, delivery notices, and service messages;
• respond to questions, cancellations, returns, damaged-delivery claims, refunds, and PayPal disputes;
• verify addresses and identify fraudulent, unauthorized, automated, or abusive activity;
• maintain the security, integrity, and performance of the website and related accounts;
• maintain accounting, customs, tax, certificate, transaction, and legal records;
• improve our products, packaging, support, and fulfillment process; and
• send optional marketing communications when you have subscribed or when otherwise permitted by law.

4. When we disclose information

We may disclose personal information only as reasonably necessary to:

• SHOPLINE and website infrastructure providers, for storefront, cart, account, checkout, and security functions;
• PayPal, for payment processing, fraud review, refunds, and disputes;
• international logistics, customs, tracking, and last-mile carriers, including services used to provide tracking through 17TRACK, for clearance and delivery;
• email and communication providers, for transactional messages and customer support;
• professional advisers, including accountants, insurers, and legal advisers, where reasonably necessary; and
• authorities, platforms, payment providers, or carriers, when required by law or reasonably necessary to investigate fraud, protect rights and safety, or establish, exercise, or defend a legal claim.

Our printing, framing, and packaging partners normally receive internal specifications and our Kunming delivery information—not the final collector’s identity or U.S. delivery address.

5. International processing

Whispart operates from China and serves customers in the United States. Your information may therefore be processed in China, the United States, and other locations where SHOPLINE, PayPal, logistics providers, email providers, and their service partners operate. Privacy and data-protection rules may differ between jurisdictions.

6. Data retention

We apply the following working retention periods, subject to legal requirements and active disputes:

Records may be retained longer where reasonably necessary for an active dispute, legal hold, fraud pattern, accounting requirement, certificate provenance record, or other legal obligation. We may retain an artwork’s archive record without publicly identifying the collector.

7. Your choices and requests

You may contact us to request access to, correction of, or deletion of personal information associated with you. You may also unsubscribe from marketing emails using the unsubscribe link or by contacting us.

We may retain information that is reasonably necessary to complete a transaction, maintain certificate provenance, satisfy accounting or legal requirements, prevent fraud, resolve disputes, or protect legal rights. To protect your information, we may verify a request using the email address and transaction details associated with the order.

8. Sale and advertising use of information

Whispart does not sell personal information for money. We do not currently share personal information for cross-context behavioral advertising or upload customer lists to advertising platforms for audience targeting. If that practice changes, we will update this Policy and provide any legally required opt-out method.

9. Security

We use reasonable administrative and technical safeguards appropriate to a small online business, including access controls, account security measures, transaction records, and security review procedures. No system or transmission method is completely secure, and we cannot guarantee absolute security.

Please protect your PayPal account, email account, device, and any Whispart account credentials. Contact us promptly if you suspect unauthorized activity.

10. Children

Whispart is not directed to children under 13, and we do not knowingly collect personal information from children under 13. Purchasers must have legal capacity to enter into a contract in their jurisdiction, which is ordinarily 18 years of age.

11. Third-party websites and services

Our website may link to PayPal, social platforms, carriers, or other independent services. Their privacy practices are governed by their own policies. Whispart is not responsible for the independent privacy or security practices of third parties.

12. Changes to this Policy

We may update this Policy when our services, technology, legal obligations, or service providers change. The revised version will display a new “Last updated” date. Material changes may be communicated through an additional website or email notice where appropriate.

13. Contact us

Whispart Privacy Contact
Email: whispart1@outlook.com
Legal operator: 很凉快跨境电子商务昆明有限公司
Registered address: Room 1010, Latte Apartment, Daguan Commercial City, Daguan Subdistrict, Wuhua District, Kunming, Yunnan, China

WhatsApp and Instagram links may be available in the website footer, but email is the formal channel for privacy requests and order-related changes.