TWO TREES

• We currently deliver to valid street addresses in the contiguous 48 United States. Each image is developed and selected in our Kunming studio. The work is printed and framed in Zhejiang, then checked by our team member in Guangzhou and dispatched from Guangzhou. Orders are estimated to arrive in 7–13 business days from purchase, with the same air-shipping estimate for the East and West Coasts. Remote areas, peak periods, holidays, or carrier delays may affect arrival. Standard U.S. shipping and ordinary import clearance are included in the listed price.
• Cancel within 12 hours of purchase for a full refund. After that, but before carrier handoff, we will make a reasonable effort to approve cancellation; after handoff, eligible returns may be requested after delivery.
• Eligible non-personalized physical artworks may be returned by requesting written authorization within 30 calendar days after receipt. Return the work in substantially original condition with its certificate and supplied components. Whispart provides a prepaid return label, pays return shipping, and charges no restocking fee. Use our designated return address; do not send the work to the original sender address. Once we receive and inspect an eligible return, we initiate the original-payment-method refund within 3 business days.
• If the work arrives damaged, is incorrect, or is materially different from its description, contact us promptly with artwork and packaging photos. Whispart covers all remedy-related costs and arranges a refund or remedy according to the issue. Most confirmed damaged or incorrect works do not need to be returned; please wait for our instructions.

Read the full Shipping & Returns Policy

• Whispart creates physical decorative art through a machine-learning-assisted and human-curated process. A work designated One-of-One, 1/1, or Global Exclusive means one authorized Whispart physical edition of that designated final image.
• Purchase transfers ownership of the delivered physical artwork, which may be displayed, gifted, or resold. It does not transfer copyright, digital masters, source files, model or dataset rights, trademarks, commercial reproduction rights, or the right to make copies.
• Product images, room scenes, and mockups are presentation references. Minor display-to-print variation, natural solid-wood grain, and normal physical-production tolerances may occur; a materially incorrect work remains eligible for the remedy described in our Shipping & Returns Policy.
• PayPal processes commercial goods-and-services payments. An order is an offer to purchase and may be held, declined, or canceled and refunded when safe verification, address, legal, carrier, or other stated requirements cannot be met.
• Commercial copying, counterfeit use, systematic scraping, and use of Whispart content to train or improve an AI or machine-learning system require prior written permission.

Read the full Terms of Service

• We collect only information reasonably needed to operate the website, process and deliver orders, prepare collector documentation, provide support, and prevent fraud.
• PayPal processes payment credentials. Whispart does not ordinarily receive or store complete card numbers, CVV codes, or bank-login credentials.
• SHOPLINE and essential technical providers may process necessary site, device, session, and security information. Whispart does not currently use cross-site behavioral-advertising tools.
• Information is shared only as reasonably necessary with SHOPLINE, PayPal, logistics, customs, carrier, communication, security, and professional-service providers. Production partners normally do not receive the collector's final identity or U.S. delivery address.
• We do not sell personal information or share it for cross-context behavioral advertising. You may email us to request access to, correction of, or deletion of eligible information.

Read the full Privacy Policy

• Orders must be paid as commercial goods-and-services transactions through approved checkout. We ship only to the delivery address recorded in the PayPal transaction; a material address change requires cancellation and a new order.
• Where reasonably necessary, an order may be held for up to 3 business days and canceled and refunded if it cannot be verified safely. Routine verification does not ordinarily request a government ID, complete card number, CVV, bank password, or PayPal password.
• Good-faith questions, return requests, complaints, and lawful PayPal disputes remain protected. Payment fraud, fabricated evidence, return substitution, duplicate reimbursement, account attacks, and counterfeit activity are prohibited.
• We may preserve relevant transaction, shipping, certificate, return, and security records. Where evidence and applicable law justify it, proportionate action may include reports to platforms, payment providers, carriers, insurers, or appropriate authorities.